Managed service contracts

Committed to high performance standards and highest levels of service

Service is a key element of Scutum’s strategy and the group continuously invests to guarantee the highest level of service.

Scutum’s service level agreements (SLAs) define the level of service, the problem reporting procedures and determine quality indicators including waiting time when calling the Alarm Receiving/Monitoring Centre, video extraction time and reporting frequency.


  • Continuous investments to guarantee the highest level of service
  • Innovative solutions enabling the real-time collection of data for product servicing, problem reporting and remote monitoring, for a fast and efficient response
  • Pan-European customer satisfaction program that monitors the level of service provided
  • Developed training programs for its engineers, to maximise the level of service provided
Scutum group